The dedication of the Youville staff and their commitment to caring is evident to those who visit a Youville community. Youville residences are known for their exceptional hospitality, gracious and committed staff, and compassionate care. Long-term staff are committed to providing the best experience possible for each resident and family member. Staff pride themselves on the outstanding personal attention paid to every resident.
The staff at Youville is carefully chosen for their skills, their spirit, and their understanding of the needs of assisted living residents. Each staff member shares a commitment to the Youville mission and values. Many have been with the organization for more than six years. Staff provide residents and their families the highest standard of hospitality and ensure they feel comfortable, respected and safe.
The Youville staff understand how overwhelming and emotional the first few weeks after a move can be for a new resident. They are dedicated to offering the guidance, support and friendship necessary to help residents and their families and friends transition to this new phase of life. Youville is truly a community of families and friends, residents, and trusted staff.
Youville House, Cambridge, and Youville Place, Lexington, are managed by the same senior staff, who also have been with Youville for many years, and are deeply committed to making Youville a happy home for the residents. Youville welcomes people of all religions, races, and cultures.
Resident and Family Satisfaction is a Guiding Principle
Each year, Youville surveys residents and families to assure satisfaction within the Youville community. Youville achieves consistently high levels of satisfaction from residents and families. Quality improvement goals are based on the results of these surveys. As a resident-centered community, Youville staff are always looking to improve the ‘Youville Experience’ for residents and their families.